Shipping and returns
Package shipment
As a general rule, packages are shipped within 48 hours of receipt of payment, via UPS with tracking number and delivery without signature. If you prefer UPS Extra registered delivery, an additional charge will apply. Please contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link to track your order online.
Shipping costs include handling and packaging costs as well as postal charges. Handling fees are a fixed price, while transport fees may vary depending on the total weight of the package. We recommend that you group all your items in one order. We cannot combine two different orders, and shipping costs will be applied to each order individually. We are not responsible for any damage to your package after shipping, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected.
On the other hand, if you wish to return a product, you must do so within 14 days of receiving the order. The product must be in its original condition and unused. The return shipping costs will be borne by the buyer, unless the product is defective or there has been a shipping error.
We hope we have answered your questions about shipping and returns. If you need more information, please do not hesitate to contact us.
